Last Updated: 10.01.2025
Introduction
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal data when you interact with our website, mobile applications, and related services (“Services”). By accessing or using our Services, you agree to the terms outlined in this Policy.
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at [email protected]
1. Information We Collect
We may collect and process the following categories of personal data:
- Identity Information (e.g., full name)
- Contact Information (e.g., email address, phone number)
- Payment Details (e.g., credit card or bank account information)
- Tax and Invoice Information (for billing and compliance purposes)
- Social Media Information (e.g., usernames, public profiles)
- Device and Technical Information (e.g., IP address, browser type)
- Usage Data and Log Information (e.g., interactions with the Services)
- Demographic Information (e.g., age, preferences, interests)
We collect this data either directly from you, through your interactions with our Services, or from third-party analytics and marketing tools (e.g., Google Analytics).
2. How We Use Your Information
We process your personal data for the following lawful and legitimate purposes:
- To provide and deliver our products and services
- To manage orders, payments, and billing
- To communicate with you regarding support or inquiries
- For marketing and promotional activities (with your consent)
- To analyze and improve user experience and service performance
- To comply with legal obligations and resolve disputes
- For recruitment and internal business operations
The legal bases for processing your personal data include your consent, performance of a contract, legal obligations, and legitimate interest.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only when necessary with:
- Cloud storage and hosting providers
- Analytics and marketing service providers
- Advertising partners
- Payment processors and financial institutions
- Legal authorities, when required by law or to protect legal rights
All third-party processors are contractually obligated to process your data securely and only for the purposes we specify.
4. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, contractual, or regulatory requirements.
- Identity, Contact, and Payment Data: Up to 5 years
- Social Media, Device, Usage, and Demographic Data: Up to 2 years
- Tax and Invoice Records: As required by applicable law
We regularly review and securely delete or anonymize personal data that is no longer needed.
5. Data Security
We implement technical and organizational measures to safeguard your personal data, including:
- Encryption
- Password-protected access
- Limited data access controls
- Employee data protection training
- Confidentiality agreements with third-party processors
Despite our efforts, no method of data transmission is completely secure. You transmit personal information at your own risk.
6. Your Rights
Subject to applicable laws, you have the right to:
- Access the personal data we hold about you
- Correct or update inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict the processing of your data
- Withdraw consent at any time
- Request a copy of your data (data portability)
To exercise your rights, please contact us at [email protected]. We will respond to all legitimate requests within the timeframe required by law.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyze usage, and support marketing efforts. For more details, please review our Cookie Policy.
8. Third-Party Links
Our Services may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing any information.
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. In case of material changes, we may also notify you directly. Continued use of our Services after any updates constitutes your acceptance of the revised Policy.
10. Contact
For any questions, concerns, or data-related requests, you may contact:
Data Protection Officer
Adpera L.L.C-FZ
The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E
E-mail: [email protected]
